Datenschutzerklärung

Status: October 2025

1. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: support@tentekenergy.com

2. Collection and Processing of Personal Data

We collect and process personal data when you:

  • visit our website,
  • create a customer account,
  • place an order,
  • subscribe to our newsletter,
  • contact us via email.

The data processed may include:

name, address, email address, phone number, payment information, IP address, browser information.

3. Legal Bases for Processing

Processing is carried out in accordance with:

  • Art. 6(1)(b) GDPR for contract fulfilment (orders, delivery, payment processing),
  • Art. 6(1)(a) GDPR with your consent (e.g., newsletter),
  • Art. 6(1)(c) GDPR to comply with legal obligations,
  • Art. 6(1)(f) GDPR based on our legitimate interests (website optimization, IT security, marketing activities).

4. Disclosure of Data

We only share personal data with third parties where necessary for contract fulfilment or legal compliance:

  • Shopify, Inc. (hosting and shop system; servers may be located in third countries such as Canada/USA; data transfers secured via Standard Contractual Clauses under Art. 46 GDPR),
  • Payment service providers (e.g., Shopify Payments, PayPal, Klarna, credit card providers),
  • Shipping service providers (e.g., DHL, DPD),
  • Marketing and analytics tools (e.g., Google Analytics, Meta Pixel — only if consent is given via cookie banner).

No additional disclosure to third parties occurs unless required by law.

5. Data Transfers to Third Countries

Some of the providers mentioned above (e.g., Shopify, Google, Meta) are located outside the European Union.

We ensure that any transfer of personal data is based on the European Commission’s Standard Contractual Clauses (SCCs) to guarantee an adequate level of data protection.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

All transaction data is encrypted using Secure Socket Layer (SSL) technology.

7. Storage Period

We store personal data only as long as necessary for the purposes stated above or as required by applicable law.

Once the purpose no longer applies and no legal retention obligations remain, the data will be deleted.

8. Cookies and Tracking

Our website uses cookies to enable essential functions and — if you provide consent — for analytics and marketing purposes.

You can manage your cookie preferences at any time via our cookie banner or browser settings.

9. Newsletter and Marketing Communication

If you subscribe to our newsletter, we will use your email address to send you product updates, promotions, and relevant information.

You can withdraw your consent and unsubscribe at any time by:

  • clicking the “Unsubscribe” link in any marketing email, or
  • contacting us at support@tentekenergy.com.

10. Your Rights

Under the GDPR, you have the right to:

  • access your personal data (Art. 15 GDPR),
  • rectify inaccurate data (Art. 16 GDPR),
  • request deletion (Art. 17 GDPR),
  • restrict processing (Art. 18 GDPR),
  • data portability (Art. 20 GDPR),
  • object to processing (Art. 21 GDPR),
  • withdraw consent at any time (Art. 7(3) GDPR),
  • lodge a complaint with a supervisory authority (Art. 77 GDPR).

11. Contact for Data Protection

If you have any questions regarding data protection or wish to exercise your rights, please contact:

Email: support@tentekenergy.com

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to comply with legal requirements or changes to our services.

The latest version is always available on our website.